FAQs

Any Terms & Conditions?


1. Purchased items will not ship until the payment has been received in full.
2. Accepted forms of payment are; Visa, Mastercard, Discover, American Express, and PayPal.
3. US Bank processes payments.
4. Shipping charges are collected at the time of payment. FREE USPS shipping to USA. $24.75 USPS shipping International.
5. No taxes currently applied for any location.
Additional details can be found HERE.

What phones do the LassoTags work with?

Works with iPhone 4S and newer, iPad Mini, iPad 3rd gen and newer, and iPod Touch 5th gen and newer. At this time LassoTag does NOT work with Android, Windows, or Blackberry.

When will Android support be available?

At this time Android does not support Bluetooth 4.0. A few Android phone manufacturers have released BLE SDKs, however they are lacking in quality and stability. At Radius Alert Systems, the quality of our products is of utmost importance. We are currently working on Android versions, but our timetable is dependent on a stable environment.

How do I download the LassoTag App?

Just click on the “Download on the App Store” buttons on this site or go to the iTunes store and enter LassoTag.

How does Passive Server Tracking work and is my information shared?

Radius Alert Systems takes your security seriously. No personal information is shared through our Passive Server Tracking. Our application passively tracks your stolen or lost belongings via crowd sourcing which is uploaded to our servers. You, and only you, can view the LassoTag breadcrumbs via our Client Center.

How can I email you?

You can email us at info@lassotag.com or call us at 800-98-LASSO.

Does LassoTag Beacon stick to surfaces?

Each LassoTag Beacon comes with a double-sided adhesive that can go on the back of your LassoTag Beacon . This can stick to virtually all surfaces. (We however, do not recommend this for LassoTag HD.)

How big is the LassoTag Beacon and LassoTag HD?

The LassoTag Beacon is 3 quarters thick by 1.5 quarters long. The LassoTag HD is the size of a domino.

How many devices can the LassoTag App track?

The LassoTag App can track up to 6 devices, such as, LassoTags, LassoTag HD, iPads, iPods, and iWatches.

How long does the battery last?

The lithium rechargeable battery in the LassoTag HD will last 10-14 days and should be charged over night with a mini-usb cord for another 10-14 day usage. The lithium CR2032 battery in the LassoTag Beacon will need to be replaced after about 6 months under normal usage. (Please recycle)

What kind of battery does the LassoTag Beacon use and how do I replace it?

The lithium CR2032 battery is available at most retail stores. Click HERE for written instructions or watch the Tutorial.

Can the LassoTag App show me the direction to the LassoTag?

Remember playing Hot/Cold as a kid? While not the exact direction, the LassoTag App will get you to the correct spot. (Coming Soon – Automated directions to the last location of your lost valuable.)

Can I put my LassoTag on my kids or my pet?

You can track whatever you can imagine with LassoTag. However, we don’t accept responsibility for stolen or lost loved ones.

Is there an SDK and/or API for the LassoTag App?

No, not at this time for public consumption. One is in development for our strategic partners. To become a partner, please email info@lassotag.com for more details.

Do I need to add hardware or an adapter to my phone?

No, you don’t have to attach ANY hardware to your phone. All you need is our FREE app.

Will LassoTag work with no internet connectivity?

Yes, but without the cloud functionality (Passive Server Tracking, Texting, Phone call, etc.). So, LassoTag prevents your stuff from being stolen or lost, even when there’s no 3G or WiFi available. The app stores the necessary information on the phone and updates them to the cloud when internet becomes available.

How do I remove a LassoTag device?

If you no longer wish to be connected to a LassoTag device you simply press the icon representing the LassoTag device to open up settings. Midway down the screen the “Red X” button will disconnect the LassoTag device. If you wish to review the detail of the device after removing you may do so via the history log at the bottom of the main icon screen.

How do I tie my LassoTag to my iPhone?

Once LassoTag App is downloaded to your iPhone open the App and register your device with Facebook. The App will find your LassoTag automatically.

Is LassoTag waterproof?

LassoTag HD is not waterproof. However, the new LassoTag Beacon is water resistant and in tests has been fully submerged and still works. Check out this video from our ALS Ice Bucket Challenge.

How do I change an icon picture or sound when a LassoTag alerts me?

To change the settings simply press the icon to open the setting screen. You can select a picture from your camera roll for the icon and/or select an audible sound for the alert you want to change. Change the name of the icon to what you want it to be labeled as (i.e. “Jay’s golf bag”).

Can I Download the Instruction Manual?

Yes – Save Paper, Save Trees, Save the Planet. Click HERE.

Do I have to pay to get Text and Phone call Alerts?

LassoTag will alert you of lost valuables utilizing sound and notification alerts for free. For the added security of Text and Phone calls from LassoTag Cloud Services there is a credit system of 1 credit per text or phone call. 30 credits for $1.99. As a token of our appreciation, LassoTag provides the 1st 30 credits for FREE.

How is LassoTag different from other similar products?

We are glad you asked and we realize there are some similarities with other “Bluetooth item finders” but there are some features that strongly differentiate the LassoTag from others:
1. LassoTag Beacon is the only Apple iBeacon Certified product on the market. It Just Works.
2. LassoTag alerts you to find your valuables BEFORE they are lost. (Others only tell you the last location.)
3. Client Center allows you to track your stolen or lost belongings through any internet browser.
4. LassoTag Hot/Cold Search & Rescue is 3-5 times more accurate than the competition.
5. Unlike many similar products, LassoTags are available NOW and are affordable!! Buy your LassoTag HERE or visit us on Amazon.

Allow LassoTag to access your location even when you are not using the app?

With the release of iOS 8, Apple now notifies users when an app is tracking location in the background. For LassoTag to work effectively, click “Allow”. However, most functionality will work if disallowed due to the bluetooth configuration.

BlueTooth Interference?

The LassoTag Beacon uses BlueTooth Low Energy (BLE) to connect to the LassoTag Application. The connection will remain intact indefinitely as long as the LassoTag Beacon and LassoTag are not separated. Approximately 50 feet. However, BLE is dependent on the environment. In some locations, interference with BLE has caused the LassoTag Beacon to disconnect from the LassoTag Application.

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